University Information

Aerial View of the George Mason Fairfax Campus

Switchboard Student Assistant

Job Title:  Student Information Assistant
Division/Department: Communications & Marketing/University Information
Location: Alan and Sally Merten Hall, Room 2100, Switchboard Office
Reports to:  Fairfax Public Information Manager
Salary:  $9.25 per hour
Hours:  10-20 hours/wk
Last Revision Date:  August 6, 2012

Overview
Student Information Assistant positions will be awarded to students who are responsible and can provide a high level of positive customer service.   Preference will be given to students who exhibit self-sufficiency and accountability.  Student Information Assistants will respond to general customer inquiries and will be responsible for expanding their own knowledge of George Mason University.  Student Information Assistants should already be familiar with general aspects of George Mason University.

The responsibilities for this position are separated by the following categories:

Customer Service/Member Relations

  • Exhibit a high level of customer service
  • Greet customers, visitors, and community members in a friendly and inviting manner
  • Represent Mason in a professional and positive manner as an ambassador
  • Keep switchboard and immediate area clean and organized
  • Administer the lost and found policy

Information and Visitor Services

  • Answer and transfer calls to the requested department or person
  • Share information on all aspects of George Mason University including event information, handouts about the university, academic programs, and directions to and around all campuses
  • Use available manuals, websites, and database resources to share directory information; hours of operation; information about departments and services; events on the campuses; and events in the building
  • Learn Mason’s history, keep up-to-date on information and always dispense timely, accurate information
  • Assist with maintaining inventory of maps, CUE bus schedules and other brochures

Personal Responsibility and Professionalism

  • Follow all University Information and Mason policies, procedures and guidelines.
  • Read and respond to all University Information emails, blogs, newsletters, and websites in a timely manner
  • Make recommendations and give feedback to enhance the department
  • Dress appropriately according to University Information uniform and dress code for assigned shift
  • Work a varied shift scheduled, as determined and during inclement weather, as needed
  • Complete and attend additional training and all staff meetings
  • Commitment and dedication to the mission, vision, core values and standards of excellence for University Information
  • Complete monthly information quizzes and experiential learning activities.
  • Follow through and complete the tasks, directives and project requests of managers and supervisors
  • Complete a self-evaluation of performance, as determined
  • Assist with additional projects, general office or errands, as assigned

Qualifications
Each position requires a positive and helpful personality, excellent listening skills, a clear and understandable speaking voice, and positive interpersonal skills to build rapport and relationships with callers or walk-up customers (faculty, staff, students, visitors, administrators, and departments).  The ability and willingness to learn and retain information, remain organized and multitask, pay attention to detail, desire to help people; the ability to work independently and within a team in a fast paced environment is needed.  Commitment, dedication, reliability, punctuality, integrity, and competency with computers and websites are essential.  Desired candidates must possess flexibility, the ability to work independently and take initiative, a positive and professional attitude and a commitment to work with a team and people of diverse backgrounds. 

 Applicants must also meet the following requirements to be considered for a Student Information Assistant position:

  • Possess a strong interest in providing personal attention to visitors and Mason community members within a public relations environment.
  • Have a high school diploma or equivalent
  • Have a GPA of 2.3 or higher
  • Posses solid typing/word processing and research skills
  • Have excellent communication, interpersonal and organization skills
  • Have basic proficiency with Microsoft Word, Excel, and PowerPoint